Refund Policy

At Castott, customer satisfaction is important to us. Please read our refund policy carefully before purchasing any subscription.

1. Subscription Refund Eligibility

Due to the digital nature of our IPTV services, all sales are generally final once the subscription has been activated.

2. Refund Conditions

A refund may be considered only under the following conditions:

• Technical issues that cannot be resolved by our support team.
• Service not delivered within a reasonable time after payment.
• Duplicate payment made by mistake.

3. Non-Refundable Situations

• Change of mind after activation.
• Incompatibility with your device if not verified before purchase.
• Internet connection issues on the customer’s side.

4. Refund Request Process

To request a refund, please contact us within 24 hours of purchase at: contact@castott.com

Include your order details and a clear explanation of the issue.

5. Processing Time

Approved refunds will be processed within 5–10 business days depending on your payment provider.

6. Policy Updates

Castott reserves the right to update or modify this Refund Policy at any time.

7. Contact Information

Email: contact@castott.com
Website: https://castott.com/